Frequently Asked Questions
Everything you need to know about your Pulsar gaming experience.
Where do you ship from and what are the delivery times?
All orders are fulfilled directly from our logistics center in South Korea. Domestic shipping typically takes 1-3 business days, while international shipping via DHL or FedEx usually arrives within 3-7 business days.
What is the warranty period for Pulsar mice and keyboards?
We offer a 2-year limited warranty on all electronic gaming peripherals, covering any manufacturing defects in materials or workmanship under normal use.
How can I update the firmware on my gaming mouse?
You can download the latest version of the Pulsar Fusion software from our official support page. Connect your device via the provided USB-C cable to initiate the firmware update process.
What is your return policy for international orders?
We accept returns within 30 days of delivery, provided the item is in its original, unopened packaging. Please note that customers are responsible for international return shipping costs unless the product arrived defective.
Are your wireless products compatible with both Windows and Mac?
Yes, our gaming gears are plug-and-play compatible with both Windows and macOS. However, our advanced configuration software for custom DPI and macro settings is currently only available for Windows.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and localized Korean payment methods including KakaoPay and Naver Pay.